NASHVILLE, Tenn./WESTLAKE VILLAGE, Calif. – March 28, 2007 – MedSolutions,  bringing innovative and sophisticated analytics to the management of radiology services  for health plans as well as government agencies, is now recognized for call center operation customer satisfaction excellence under the esteemed J.D. Power and Associates Certified Call Center Program (SM).  MedSolutions is the first radiology management company to be certified under the program, with an award ceremony on Friday, March 30, 2007 11 a.m. CST, MedSolutions Corporate Headquarters, 730 Cool Springs Blvd., Franklin, TN  37067, Lobby, 8th floor.

“This prestigious recognition documents our performance in exceeding a national benchmark for call center satisfaction,” states Curt Thorne, CEO of MedSolutions.  “Independent validation of excellence further distinguishes MedSolutions as the partner of choice for radiology management among the nation’s leading healthcare payers and government programs.  This honor belongs to every member of our organization and is a testament to the quality of service delivered by the outstanding professionals who operate our call center.”   

The MedSolutions call center operation, with locations in Tennessee and Florida, handles about 5,849,000 calls annually from more than 200,000 physicians nationwide. 

To attain the certification, MedSolutions passed a detailed audit of its recruiting, training, employee incentives, management roles and responsibilities, and quality assurance capabilities.  J.D. Power and Associates also conducted a random survey of callers who recently contacted the MedSolutions’ call centers.  A call center must perform within the top 20 percent of customer service, based upon J.D. Power and Associates’ cross-industry customer satisfaction research.

Gregg P. Allen, M.D., chief medical officer of MedSolutions, adds, “When physicians and their staff members contact our call center for information and authorization of high-tech imaging studies including MRI, CT, PET, and Nuclear Cardiology they expect rapid, personalized attention from knowledgeable professionals.  This impressive acknowledgement from J.D. Power and Associates is both an honor and an affirmation of our leadership role in effective management of radiology services.” 

Commenting on the operational excellence of the MedSolutions’ call center, Chris Crabtree, Vice President of Operations, states, “With most health plans projecting that their radiology costs will grow 16 percent to 20 percent annually without some form of utilization management program in place, plan decision-makers turn to MedSolutions as a reliable resource to mitigate these trends.  Our call center serves as a valuable component of our overall approach for delivering these results, and this tribute goes to the men and women who provide ongoing service.”  

The Call Center Certification Program was launched in 2004 by J.D. Power and Associates to evaluate overall customer satisfaction and help call centers in various industries to increase their efficiency and effectiveness by establishing best practices for handling service calls.

About MedSolutions
MedSolutions specializes in managing radiology services for national and regional health plans as well as federal and state government agencies, maintaining management contracts for nearly 25 million individuals nationwide. The company leverages sophisticated analytics, personalized call center operations and extensive radiology care management experience to provide the most innovative, cost-effective radiology management solutions in the industry.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction.  The firm’s quality and satisfaction measurements are based on responses from million of consumers annually.  J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as  Standard & Poor’s, McGraw-Hill Education, Business Week and J.D. Power and Associates. The Corporation has more than 290 offices in 38 countries.  Sales in 2005 were $6.0 billion.  Additional information is available at http://www.mcgraw-hill.com.